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PRIVACY POLICY
We respect your right to privacy and we take the protection of your personal information very seriously. When we process your personal information by virtue of your use of our services, your use of our website or when you provide us with your personal information in any other way, we take every reasonable measure to ensure that it is processed and stored securely and in accordance with POPI. As such, we have created this detailed Privacy Policy for you to read and appreciate exactly how we safeguard your personal information and respect your privacy.
Please ensure that you read all the provisions below, along with our other Terms, rules and policies which may apply from time to time, to understand all of your, and our, rights and duties. Not all terms are necessarily defined in order or they may be defined in our Terms and Conditions.
For more information regarding your personal information lawfully stored or used by Printstint, please contact our information officer at theresa@printstint.co.za who will gladly assist.
Please note that we are a private business operating in accordance with the laws of South Africa.
Purpose of this Privacy Policy
This Privacy Policy aims to provide you with information about how we collect and process your personal data when you engage with us in any form, such as your engagement with us when contracting or corresponding with us, when using our services, purchasing our products, accessing or using our website, or providing us with your personal information in any other way.
This Privacy Policy complies with, and facilitates the obligations required from, the South African Protection of Personal Information Act, No. 4 of 2013 (“POPI”), as amended.
If you are a citizen from a jurisdiction other than South Africa, please note that we comply with all South African data protection laws when processing your personal information pursuant to the services as we are a South African entity operating in the South African market. Should foreign law be applicable in any regard to your use of the services and/or the website in any way, including how we may process your personal information, please contact our information officer at theresa@printstint.co.za who will gladly engage you on its application and your rights.
It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
We do not process special categories of personal data nor the data of minors. Do not provide us with any such sensitive personal data.
Controller and Operator
Printstint is the “Responsible Party” and is responsible for your personal data in instances where we decide the processing operations concerning your personal data.
Sometimes we also operate as an “Operator” of personal data on behalf of a third-party Responsible Party, where that Responsible Party’s privacy terms will apply, but we will draw your attention to them when applicable.
We have appointed an information officer who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the representative using the details set out below:
Company name: Printstint (Pty) Ltd (2023/118396/07)
Information officer: Theresa de Beer
Email address: theresa@printstint.co.za
Contact number: 069 262 1915
You have the right to make a complaint at any time to the Information Regulator. We would, however, appreciate the chance to address your concerns before you approach any such regulator, so please contact us in the first instance.
Changes to the Privacy Policy and your duty to inform us of changes
This Privacy Policy was last updated on 3 October 2023. Historic versions are archived and can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party data
Please do not provide us with any personal data about a third-party person or company without obtaining the express and informed consent of that party first. Should you indeed provide us with third-party personal data, you warrant to Printstint that you have the express and informed consent of that third party, which we may ask for evidence of at any time in our discretion. You also expressly indemnify Printstint against any breach by you of this clause and/or from any third-party claim against Printstint relating to our processing of that third-party’s personal data as provided by you to us.
Third-party links on the website or otherwise
The website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or terms. When you leave our website, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.
Personal data, or personal identifiable information, means any information about an individual (both natural and juristic entities, that is, people and companies), from which that entity can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer (“process”) different kinds of personal data about you, including but not limited to the data described below.
Identity Data: names of contact people and company information.
Contact Data: email addresses, phone or cell numbers, physical addresses and social media details.
Financial Data: all information relevant to processing and recording transactions and payments, including company registration and tax information.
Transaction Data: all information necessary for contracts and agreements, correspondence, order processing, accounting and shipping.
Technical Data: internet protocol addresses, browser type and version, time zone setting and location, cookies, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.
Usage Data: information about how you use our company, website, surveys, events, and services.
Marketing and Communications Data: all correspondence with us through the website, email, post, messaging and telephone, including your preferences in receiving correspondence, notices and marketing from us and your communication preferences.
Social Media and User Generated Content: any review, recommendation, endorsement or other content you submit through the website or through other public forums, including Facebook, Instagram, Google, LinkedIn and other similar channels; and you agree that we may share that review, recommendation, endorsement or content publicly on our website;
Any other information that may be exchanged in the course of your relationship with us, and you will be aware of any subsequently collected information because it will come directly from you.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel services you have with us, but we will notify you if this is the case at the time.
We always prefer to collect personal information directly from you; however, due to the nature of the internet, we may also collect some of your personal information from other sources, such as automated technologies and third-party or public resources.
When you provide us with personal information, we collect it directly from you. This occurs when you contact us, correspond with us, use our services, buy our products, use our website, contract with us, consult with us, complete forms, interact with us via a social platform, request information, attend any Printstint event, whether online or in person, or give us feedback. We will always let you know exactly what information we are collecting and what we need it for.
As you interact with our website, we may automatically collect technical and usage data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
We may receive personal information about you from various third parties or public sources, such as Google, WhatsApp, Facebook and LinkedIn.
We will only use your personal data when the law allows us to and for legitimate reasons, which you hereby expressly understand and consent to. Most commonly, we will use your personal data in the following circumstances:
1 - where we have your express consent to do so by your acceptance of this Privacy Policy;
2 - where we need to consult with you or perform on the services contract or agreement we are about to enter into or have entered into with you;
3 - where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
4 - where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data
To engage with you at your request when you have contacted us via the website or otherwise.
To provide you with our services as contracted.
To communicate or consult with you.
To manage our relationship with you.
To process, service and manage payments, fees, and charges.
To provide your information to our authorised third-party service providers who need your personal data to provide their private services to you.
To allow you to use the website.
To administer and protect our organisation and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
To deliver relevant website content and services to you and measure or understand the effectiveness of the information we serve to you.
To use data analytics to improve our website, services, engage relationships and experiences.
To provide you with direct and user-specific marketing, make suggestions and recommendations to you about products or services that may be of interest to you. (Please note that you may “opt-out” of receiving the said marketing materials.)
Marketing
You will receive marketing communications from us if you have requested information from us, have participated in any Printstint service, or if you provided us with your details when registering for a promotion and, in each case, you have not opted-out of receiving that marketing.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To manifest your rights attached to any marketing sent to you as an existing customer, please use the in-built prompts provided on those communications, or contact us at theresa@printstint.co.za.
Opting-Out
You can ask us or authorised third parties to stop sending you marketing messages at any time by contacting us or the relevant third party at any time and requesting us to cease or to change your marketing preferences.
Where you opt-out of receiving these marketing messages, this opt-out will not apply to other personal data of yours which we process for another lawful basis.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at theresa@printstint.co.za.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to disclose your personal data to Printstint employees, consultants, partners, or other individuals or businesses for the purposes described above.
In addition, we may share your personal information:
when it is necessary to comply with any applicable law;
to enforce any provision of our Terms and Conditions, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any person or protect the public welfare;
when disclosure is required to maintain the security and integrity of Printstint and its website, or to protect the security of other persons, consistent with applicable laws;
to respond to a court order, subpoena, search warrant or other legal process to the extent permitted and as restricted by law; and/or
in the event that we go through a business transition.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and standards.
The website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat visitors, facilitate the visitor’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a visitor by way of third party tools.
The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Privacy Policy and our other policies or terms.
We share your personal data within the Printstint group of organisations and affiliates, and this may involve transferring and processing your data outside of South Africa.
Whenever we transfer your personal data out of either territory, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
1 - we will only ever provide your personal data to parties with whom we have a binding contract specifically prescribing processing standards which they need to apply, which standards are always lawful and equal to or better than ours; and
2 - we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the Information Regulator’s Office of South Africa; and/or
3 - where we use certain service providers, we may use specific contracts/clauses approved by the Information Regulator’s Office which give personal data the same protection it has in South Africa.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of South Africa.
We have put in place appropriate security measures to protect and secure the integrity and confidentiality of your personal information. However, the security of information transmitted via the internet cannot be guaranteed. We are not responsible for any interception of, interference with, loss of or changes to any information transmitted via the internet.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, any other South African applicable law requiring us to retain the data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available from us by contacting us.
In some circumstances you can ask us to delete your data; please see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data where we are the relevant Responsible Party over such personal data. Please contact us to find out more about, or manifest, these rights:
1 - request access to your personal data;
2 - request correction of your personal data;
3 - request erasure of your personal data;
4 - object to the processing of your personal data;
5 - request a restriction of processing your personal data;
6 - request transfer of your personal data; and/or
7 - right to withdraw consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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